FAQ | Holy Sparkle

What is the meaning behind your jewelry designs?

Here at Holy Sparkle, we curate jewelry with special Biblical significance. Our aim is to provide Christians with meaningful pieces that resonate with their faith, while also offering individuals of other beliefs the chance to explore the rich and beautiful symbols and stories of the Bible.

Where are your pieces sourced from?

We exclusively partner with established and trustworthy suppliers whose design approaches are closely aligned with our core business objective of crafting high-quality, Christian-themed jewelry.

How can I learn more about the symbolism of each piece?

Stay tuned for educational content about Biblical symbols on our blog. Some of these symbols may be available as jewelry in our collection or are coming soon. Sign up for our newsletter to always get all the new content!

How can I partner with you?

If you have any questions about partnerships or collaborations, we would love to hear from you! Feel free to use our contact form to reach out, and we'll make sure to get back to you as soon as possible. Looking forward to connecting with you!

Will you offer products other than fine jewelry?

We're all about fine jewelry, but we're also looking to add more accessories that carry a bit of Biblical symbolism. Make sure to keep in touch by checking in regularly and signing up for our newsletter!

Are your products just for Christians?

No! Everyone is invited to explore our collection and uncover the beauty and depth of Biblical symbolism. It doesn't matter what your beliefs are – whether you're Christian, follow a different faith, or don't practice any at all – you're welcome at Holy Sparkle!

What materials are used in your jewelry?

We take pride in offering high-quality products crafted from premium materials like gold and silver. Please visit the product page for specific material information on each item.

How do I care for and clean my jewelry?

Take a look at this blog post to learn some great tips on jewelry care.

Are your pieces hypoallergenic?

Please check the product pages for information about the materials used. Please note that hypoallergenic jewelry is designed to minimize the risk of allergies, but it's not a 100% guarantee. Keep an eye out for any itching, redness, bumps, rashes, or skin irritation as potential signs of an allergic reaction. We want to make sure you stay comfortable and happy with your purchase!

Do you offer custom or personalized jewelry?

At the moment, we don't have any custom or personalized jewelry available, but we're always working on adding more features and services for our customers. Make sure to check back regularly and sign up for our newsletter to stay in the loop about new and upcoming content and products.

What payment methods do you accept?

Currently, we are accepting PayPal and credit cards.

Can I change or cancel my order after it has been placed?

Yes. Please reach out via the contact form so we can help you out.

Do you offer gift wrapping or special packaging?

Currently, no, but we are always looking to improve our services. Soon, we will have more possibilities and features.

Where do you ship to?

Please check the description section on each product page to learn about available shipping destinations.

How much does shipping cost?

Shipping is free at Holy Sparkle.

How long will it take for my order to arrive?

Please check the description section on each product page to learn about available shipping destinations.

Can I track my order?

Please log in to your member account and navigate to “My Orders” to check the status of your order.

What is your return policy?

If you are not happy with your purchase, you are welcome to return your items within 14 days of receipt. Please make sure that the items are unworn and undamaged. We kindly ask that you cover the shipping costs for the return. Thank you!

How do I initiate a return or exchange?

If you'd like a refund, please reach out to us using our Contact form and let us know. We'll provide you with all the details on where to send your items back. Please note that return shipping costs will be your responsibility.

How long does it take to process a refund?

Once we confirm your return, we'll go ahead and process your refund. Depending on how you originally paid, this could take up to 10 business days.

Do you offer any discounts or promotions?

We frequently offer promotions and discounts. Visit our store regularly, or sign up for our newsletter to ensure you never miss out on new content and promotions!

How do I apply a discount code to my order?

You can enter a promotional or discount code during checkout to enjoy some savings!

Can I use multiple discount codes on one order?

Currently, only one discount or promotional code can be applied per order. We’re sorry for any inconvenience this may cause and appreciate your understanding!

How can I contact customer service?

If you have any questions or need help, please feel free to reach out to us using our contact form. We will make sure to get back to you within 48 hours. Thank you!